Placing an order is easy! Just browse our shop, add your favorite items to your cart, and head to checkout. Follow the prompts to enter your shipping and payment information, and you’re all set. You’ll receive an order confirmation email shortly after placing your order.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also pay using Apple Pay, Google Pay, Amazon Pay, and Shop Pay.

Unfortunately, we’re unable to make changes or cancel orders once they’ve been placed, as we begin processing them right away. If you order something by mistake or change your mind, no worries — we offer free 30-day returns so you can send it back for a full refund once it arrives.

Yes! As soon as you place your order, you’ll receive an order confirmation email with the details of your purchase. Once your order ships, we’ll send a second email with your tracking information.

We offer free standard shipping, which typically takes about 3-5 business days. If you need your order faster, you can choose our expedited shipping option for $5 at checkout, which typically takes about 2-3 business days. Please refer to our Shipping Policy for more information.

Standard shipping usually takes about 3-5 business days. If you select expedited shipping at checkout, your order will arrive in approximately 2-3 business days. 

Please note that delivery times may vary slightly depending on your location. Please refer to our Shipping Policy for more information.

After placing your order, you’ll receive two emails from us:

1. An order confirmation email to let you know we received your order.

2. A shipping confirmation email with your tracking number and a link to track your package once it ships.

Still have questions? Feel free to email us at support@travaci.com — we’re always happy to help!

We ship orders using Amazon's trusted fulfillment network. This means your package will be picked, packed, and shipped by Amazon from a nearby warehouse, helping you receive your order quickly—just like you're used to with Amazon orders. 

Your order may arrive in Amazon packaging, but rest assured it was placed through our store and backed by our personal customer service.

Not yet—but we’re working on it! Currently, we only ship within the United States, but we’re actively working on expanding to international shipping. If you’d like to be notified when international shipping becomes available, please join our email list.

Also, feel free to let us know where you’re shopping from—we’re prioritizing regions based on customer demand!

We offer a 30-day free return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For further details, please read our full Refund Policy.

To start a return, please visit the customer account page, login using the email you provided during your order. Once logged in, you can locate the order you would like to return and initiate the return process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns or need additional help, feel free to contact us at support@travaci.com.

If you purchased your item on Amazon.com or used Buy with Prime on our website, any returns, exchanges, or order issues should be handled directly through your Amazon account. Just log in to Amazon and visit your Orders page to start the process.

We do not accept returns on used items. Returns must be unused and in its original condition to qualify for a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@travaci.com.

At this time, we’re unable to process direct exchanges. The quickest way to get the item you’d prefer is to return your original purchase — once the return is accepted, make a new order for the item you’d like instead. If you need help with either step, we’re always happy to assist — just reach out to us at support@travaci.com.

Please check your order as soon as it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Yes! We stand behind the quality of our products with a one-year warranty that covers defaults in materials and workmanship. 

For all the details, please read our 1-Year Warranty.

Your wallet may feel a little snug at first — that’s completely normal. As you use it, the leather will soften and naturally conform around the items you keep inside.

We use high-quality, full grain leather sourced from an LWG-certified tannery in Turkey. It’s cut from the strongest part of the hide, preserving its full natural grain for maximum durability. You can feel the difference from the very first touch, and it only gets better with time.

LWG stands for Leather Working Group — an international organization that sets environmental and ethical standards for leather production. When you see that our leather is from an LWG-certified tannery, it means it was produced responsibly, with reduced water usage, safer chemicals, and more sustainable practices. It’s our way of making sure our products look good, feel good, and do good.

To keep your Travaci leather product looking its best, avoid prolonged exposure to moisture, direct sunlight, and heat, as these can cause fading or drying over time.

While we recommend keeping your wallet dry, if it does get wet:

• Gently wipe away excess moisture with a clean, dry cloth.
• Allow it to air dry slowly, away from direct sunlight or heat sources.
• Once fully dry, apply a high-quality leather conditioner. 

Using a Leather Cleaner

• First, wipe the leather with a clean, dry cloth to remove any surface dust or dirt.
• Avoid using a damp cloth, as leather naturally absorbs moisture.
• Apply a small amount of leather cleaner evenly across the surface, following the product’s instructions.
• Wipe away any excess cleaner with a dry cloth. 

Using a Leather Conditioner

• After cleaning, apply a leather conditioner evenly with a clean, soft cloth.
• Follow the directions provided with your chosen product.
• Conditioning helps maintain the leather’s natural look, feel, and durability over time.

The card wallet has 8 total pockets, including the clear ID window and the center cash pocket. This will allow you to carry anywhere from 6 to 12 cards.

Take care not to overfill your wallet. If you need to double-up credit cards, we recommend doing so in the center cash pocket or in the larger side pockets. Doubling up cards in the single card slots may cause the pockets to overstretch.

Couple’s Passport Wallet — 6.3" x 5.1" (when closed)

Designed for two travelers, the Couple’s Passport Wallet holds 2 passports and includes 6 card slots. It features a large interior pocket for tri-folded documents and cash, plus a dedicated pen pocket that fits pens up to 5.5” long (standard size).

Family Passport Wallet — 7.5" x 5.5" (when closed)

The Family Passport Wallet offers expanded capacity, holding up to 4 passports with 6 card slots. It includes an extra-large interior pocket for bi-folded documents, two separate lay-flat currency pockets, and a dedicated pen pocket for pens up to 6.5” long.

Shared Features

Both wallets include an outer back pocket for quick access to your boarding passes. They’re made with premium full grain leather, secured with a smooth YKK zipper, and include RFID protection for added security.

The Couple’s Passport Wallet comfortably holds:

• Up to 2 passports
• 6 cards
• Travel-size pen (up to 5.5" tall)
• Cash and tri-folded documents
• Boarding passes

Take care not to overfill your wallet. Putting more than intended inside may cause it to overstretch.

The Family Passport Wallet comfortably holds:

• Up to 4 passports
• 6 cards
• Pen
• Cash and bi-folded documents
• Boarding passes

Take care not to overfill your wallet. Putting more than intended inside may cause it to overstretch.

No. Both styles are larger than a standard pocket wallet. They’re best carried in a purse, backpack, or carry-on. At your destination, both sizes fit comfortably in a hotel safe for secure storage.

At this time, we don’t offer personalization or monogramming.

We don’t offer gift wrapping, but all of our products come packaged in high-quality boxes that are great for gifting.

Yes, we do our best to restock popular items as quickly as possible. If something you love is sold out, we recommend signing up for our email newsletter so you’ll be the first to know when it’s back.

You can reach us anytime by emailing us at support@travaci.com. We aim to respond within 24 hours and are here to help with any questions or concerns you may have.

We are a husband and wife team, from the US. We have been living a digital nomad lifestyle for the past 6 years, traveling and working from different places around the world. We design and rigorously test our travel accessories wherever we go to make sure they’re ready for any adventure—no matter where life takes you!

We carefully select our manufacturing partners based on their craftsmanship, ethical standards, and commitment to quality.

Our leather products are made in Turkey, a country known for its long-standing tradition of working with high-quality leather. We work closely with skilled artisans who ensure each piece is crafted with attention to detail, durability, and timeless style.

Our non-leather products, such as our tote bag, are made in Vietnam by experienced manufacturers who specialize in high-performance, durable materials. These partners are chosen for their reliability, technical expertise, and ethical production practices.

We’re proud to work with teams who share our values and help us create products that are built to last and ready for any adventure.

Giving back is a core part of who we are. In 2022, we raised the funds to complete a clean water well in Tanzania — and the impact of that project stuck with us in a big way. Seeing how something as simple as access to clean water could transform a community inspired us deeply. So when we started Travaci, we knew we wanted to build more than just a travel brand. We committed to donating 10% of our profits to clean water initiatives because we believe business can be a force for good — and that every product we create should contribute to something meaningful.

Yes! We love partnering with creators who align with our brand. If you're interested in working together, please reach out to us at support@travaci.com. Please provide a Media Kit with your initial inquiry.